The terms and conditions governing your use of PulseKeep services.
Last updated: March 2025
These Terms of Service ("Terms") govern your access to and use of PulseKeep's products and services, including our website, web application, APIs, integrations, and any related services (collectively, the "Services").
By accessing or using any part of the Services, you agree to be bound by these Terms and by any policies referenced here, including our Privacy Policy. If you do not agree, you may not use the Services.
We may update these Terms from time to time. Changes take effect when posted on pulsekeep.io (or as otherwise stated). If changes are material, we'll provide reasonable notice via the Services and/or email.
If you continue to use the Services after the effective date, you accept the updated Terms.
You are responsible for maintaining the confidentiality of your account credentials (email, password, API keys, and access tokens) and for all activity that occurs under your account.
We may enforce fair-use limits, plan limits, and technical limits (e.g., number of monitors, check intervals, notification channels, team seats) as described on our pricing page or inside the product.
You agree not to misuse the Services. Prohibited activities include:
We may suspend or terminate access for violations, suspected abuse, or security risk.
PulseKeep is an uptime and availability monitoring platform. Depending on your plan and configuration, the Services may include:
Monitoring results can be affected by factors outside our control (e.g., routing, DNS, upstream provider issues, target firewalls, rate limits, transient network failures). Monitoring data is provided for informational purposes and should not be used as the sole source for mission-critical decisions.
If you enable a public status page:
Paid features and limits are described on our pricing page or within the Service. We may change pricing or features; changes generally apply at renewal unless otherwise stated.
Payments are processed by third-party payment providers. We do not store raw payment card details.
If you purchase a subscription, it will automatically renew at the end of each billing period unless you cancel before renewal.
Unless required by applicable law, fees are non-refundable.
If you are a consumer in a jurisdiction that provides a statutory right of withdrawal or refund (including certain EU/EEA rules), we will honor those rights where applicable.
In exceptional circumstances (e.g., major service failure attributable to us), refunds or service credits may be granted at our sole discretion.
The Services are delivered digitally. Access is considered delivered when your account is provisioned and features for your plan are made available in the dashboard.
PulseKeep and its licensors retain all rights, title, and interest in and to the Services, including software, branding, and documentation. These Terms do not grant you any rights to our trademarks, branding, or other IP except as necessary to use the Services.
You retain ownership of your content (including monitor names/configurations and incident updates) subject to the license below.
You grant PulseKeep a limited, worldwide, non-exclusive license to host, process, and display your content solely as necessary to provide and improve the Services.
The Services may integrate with third-party platforms (e.g., incident management, chat, email, SMS, analytics). Your use of third-party services is governed by their terms and privacy policies.
You may stop using the Services at any time. You can cancel subscriptions through your account settings.
We may suspend or terminate your access to the Services immediately if:
Upon termination, your right to use the Services ends. Certain provisions survive termination (including IP, disclaimers, limitation of liability, and indemnification).
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." PULSEKEEP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, error-free, or completely secure.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PULSEKEEP WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PULSEKEEP'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO PULSEKEEP FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations; in those cases, liability is limited to the minimum allowed by law.
You agree to indemnify and hold harmless PulseKeep and its officers, directors, employees, and contractors from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from:
You may not resell, sublicense, or otherwise make the Services available to third parties except as expressly permitted (e.g., through a team plan) or with our written authorization.
If you are a data controller processing personal data using the Services, a GDPR-aligned Data Processing Agreement (DPA) is available upon request and forms part of these Terms when executed.
You agree to comply with applicable laws, including export control and sanctions laws, where relevant.
These Terms are governed by the laws of the jurisdiction where PulseKeep is established, excluding conflict of law rules, unless applicable consumer laws provide otherwise.
Questions about these Terms? Contact us at support@pulsekeep.io