Quick Summary
- ✓ We only collect what's needed to provide uptime monitoring services.
- ✓ Your password is hashed - we never store it in plain text.
- ✓ We do NOT sell your personal data to anyone.
- ✓ Payments are handled by LemonSqueezy - we don't store your credit card details.
- ✓ You can delete your account and all associated data at any time.
What This Policy Covers
This Privacy Policy applies to information we collect when you use the PulseKeep website (pulsekeep.io), the web application and dashboard, public status pages, and our APIs and integrations.
For customers requiring specific data processing terms, a GDPR-compliant Data Processing Agreement (DPA) is available upon request.
Information We Collect
We only collect information when we have a legitimate reason to do so—such as operating the Services, communicating with you, billing, security, or improving the product.
Account Information
- • Name (optional)
- • Email address
- • Password (stored in hashed form)
Billing Information
- • Billing name
- • Payment method details (processed by third-party payment providers; we do not store raw card details)
- • Subscription status and invoices
Monitoring Data
- • URLs, endpoints, or IPs you choose to monitor
- • Monitor configuration (intervals, regions, alert rules)
Automatically Collected
- • Log & Device Information: IP address, browser type, OS, timestamps
- • Usage Information: pages viewed, features used, monitor activity
- • Approximate Location: derived from IP address (city/country level only)
- • Cookies: authentication, analytics, and preference storage
How We Use Information
- ✓ Provide the service: operate and maintain uptime monitoring
- ✓ Authenticate users: secure your account
- ✓ Process payments: handle subscriptions and billing
- ✓ Send alerts: monitoring notifications and system updates
- ✓ Improve the product: understand usage patterns and enhance features
- ✓ Prevent abuse: detect fraud and security incidents
- ✓ Communicate: product updates and service notices
Legal Bases for Processing (GDPR)
For users in the EU/EEA, we process personal data under:
- • Contractual necessity – to provide the Services you requested
- • Legal obligations – billing, tax, and compliance requirements
- • Legitimate interests – product improvement, security, and analytics
- • Consent – cookies and optional communications
Sharing Information
We do NOT sell your personal data.
We may share information only in these cases:
- • Service Providers: hosting, analytics, email delivery, and payments (under confidentiality obligations)
- • Legal & Safety: to comply with lawful requests or protect rights and security
- • Business Transfers: in the event of a merger or acquisition
- • Aggregated Data: non-identifiable statistics may be shared publicly
Data Security
- • Encrypted connections (HTTPS)
- • Secure password hashing
- • Access controls and monitoring
- • Regular security reviews
No system is 100% secure, but we actively work to protect your data.
Your Rights
Depending on your location, you may have the right to:
- • Access your personal data
- • Correct or delete your data
- • Restrict or object to processing
- • Data portability
- • Withdraw consent
EU residents may also lodge a complaint with a supervisory authority.
Data Retention
We retain personal data only as long as necessary to:
- • Provide the Services
- • Comply with legal obligations
- • Resolve disputes
- • Enforce agreements
You may request deletion of your account at any time.
Public Status Pages
If you enable public status pages:
- • Visitors may subscribe using their email address
- • Subscription emails are double opt-in
- • Emails are stored securely and not visible to the status page owner
- • Subscribers can unsubscribe at any time
- • If a status page is deleted, associated subscriber data is deleted
International Transfers
PulseKeep operates globally. Data may be processed outside your country, including outside the EEA. We apply appropriate safeguards to protect your data in accordance with applicable laws.
Cookies
We use cookies for:
- • Authentication: keeping you logged in
- • Analytics: understanding usage patterns
- • Preferences: remembering your settings
You can control cookies through your browser settings. Some features may not work correctly without them.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the website or email. Continued use of the Services constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
support@pulsekeep.io